FAQ – Smart IPTV app on TV

A great way to experience the possibilities of Cloud TV is by using the Smart IPTV app (separately sold).

If you have problems using the app, below we have listed a FAQ.

Q: Does the app contain any channels? Where can I get a good playlist?

A: No, the app does not include any channels and no information will be provided about where you can get channels or channel packages. On the way, you can of course try Cloud TV 😉
Q: My MAC address has changed after I switched to another connection type.
A: Each TV has 2 MAC addresses (1st is WiFi, 2nd is Ethernet) and a 2nd MAC is activated automatically after you switch to another connection type and restart the app.
Q: I get “Server (URL) connection timeout” or “Check playlist URL” messages, when starting the app, while my playlist URL that works on my computer, other devices and apps.
A: Try example test list http://siptv.eu/lists/example.m3u (external URL) first, then then check your playlist for errors. Make sure your URL is a direct link, not a redirect and that it is currently online. You can also try downloading your playlist file by putting the playlist URL in the internet browser address field and use it as a static playlist at My list page. Additionally, try reducing your playlist size by removing channels/movies (especially if you have LM series LG TV with limited memory). If your playlist doesn’t appear on TV or disappears after restart, try checking Keep online box, when uploading the playlist. You can also try resetting Smart HUB if you have Samsung TV. TVs have limited memory available for app storage, so if your playlist is too big (~5 Mb), it will fail to save in TV’s memory.
Q: Why do I get “Stream failed”, “Cannot connect”, “Buffering…” messages with my playlist that works on my computer and other devices?

A: Try example test list http://siptv.eu/lists/example.m3u first, then make sure all your stream links work (not dead) and codecs are supported by your TV. Every TV make and model are totally different and may or may not support specific stream formats:

– Samsung Tizen (J/K series) supported formats and codecs
– Samsung non-Tizen (E/F/H series) supported formats and codecs
– webOS supported formats and codecs
– Android platform supported formats and codecs

If you have LG webOS TV, you can also try changing Stream Player Type to NC Auto in application settings.​

Special thanks to Cuvillier for setting up this FAQ!

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